----- Because Max is a first-time buyer
on Mmogah.com,
who bought a big amount archeage
gold order, but refused to send any kind of
ID then we refunded him, he posted
Do not buy from
them
on Ownedcore. This is a honest response
to him.
Dear Max, first of all, we thank you for
your choosing us to buy archeage gold,
though it failed, still thank you for your trust. Secondly, we are sorry for
the inconvenience this may cause you. Thirdly, thank you for giving us a chance
to introduce our business to every one by explaining what gave rise to this bad
result for both of us.
Why we
refunded
You are a first-time archeage gold buyer on our site mmogah and bought $145.8. Our reps were
happy to see your payment, then they started to deal with it according to our
company’s rules and trying their best to offer you the best service. Because it
is a big amount order for a first-time buyer, so according to our company’s
rules, they required you to send us your ID and Bill pictures with your name
and address on it which you can blank out other anything you want to do
confirmation, then you refused, after we did everything we could to persuade
you but unluckily failed, we refunded you as you required. Unexpectedly, you
left us this review after you got your money back. To be honest, we are all so
disappointed at this.
Why we
need our customers’ ID and Bill pictures
I think some people do not know why we
need these pictures. You should think since you have paid to us, we should
deliver gold immediately. We do deliver gold within 2 – 5 mins to our loyal
customers who got verified by us if we have gold in stock. However, actually
the money from paypal or credit card does not really belong to us until a long
time (30-180 days even more). Money could be taken away by PP (paypal) or CC
(credit card) bank & company in the future. When the money is disputed or
suspicious by PP or CC company one day, they will require us to offer enough
evidence to them to prove the sender is the PP or CC owner. We have been
selling virtual gold since 2006, within these 8 years we have encountered large
numbers of frauds. After absorbed these learn, we know what we should do. ID
and Bill pictures are the most powerful evidence.
Why the
money you paid to us will be disputed or suspicious
Most people are good, trustworthy, but
there are large numbers of scammers too in this world. Do you agree? Hackers
hacked other people’s PP accounts & password and CC information then sell
them to scammers over the world. The scammers use these hacked accounts to buy
goods, but they don’t have the owners’ ID and Bill (These kinds of people
definitely disagree to send us pictures). In this situation, PP company’s fraud
detection tool can detect suspicious then hold the payment to open a research
procedure. Of course, there is another situation, the buyer is the owner, but
in a period of time after he bought goods, he will dispute the payment with a
reason “Not authorized” to try to get it back after he consumed his money.
Do we
need all customers’ ID and Bill pictures
Not all of them, just part of them. We
have our own rather complicated criterion, I don’t go into particulars here.
Perhaps we have a little higher threshold than other sites (I am sure some
sites have higher threshold than us), however after you stride over this
threshold, you will experience our great service, instant delivery or real
refund, quick response on live chat with professional, honest, friendly and
helpful service as the Mmogah
reviews on Trustpilot. We really care about our
customers, are always trying our best to make them 100%satisfaction.
Do we
have other ways to verify customers without ID and Bill pictures
When we use this way to verify
customers, 90%+ customers can understand us and accept it, but minority don’t
accept it then we refuse them to buy gold from us without verification.
Therefore, by this way we not only deny real scammers but also real owners.
From now on, we started to use a fraud prevention platform to help us. Combined
with their technologies and our experience, we will decrease ID and Bill
pictures verification, then the chance to be scammed will reduce, at the same
time the amount of our customers will increase. This way will bring not only
convenience to our customers but also more benefit for us.
Mmogah’s
real history:
Mmogah’s
future:
We will work harder to improve our
service to make our customer service better and better.
Left this long response, we just hope
max and all of you could understand us. We are not trying to scam anyone, just
perhaps our threshold is little higher. The reason for what we are doing is to
protect us to reduce possible loss.
